Renewal Manager

hybrid
Montreal, Quebec, Canada .
full-time . May 13, 2025

Description

Job Title: Renewal Manager

Location: Montreal office (hybrid)

Type of contract: Permanent full time (40h a week)

Starting date: As soon as possible

About us

At  Alvéole, we’re on a mission to make cities greener and more connected to nature — one rooftop at a time. As a Certified B Corporation, we bring bees and biodiversity into urban environments across North America and Europe, working with commercial real estate owners to create thriving ecosystems and drive tenant engagement.

Alvéole is hiring a highly organized and process-driven Renewals Manager to join our Customer Success team. This individual will play a key role in managing the full lifecycle of customer renewals across 2,200 commercial real estate sites, from proposal generation to invoicing. This is a new position designed to streamline operations and improve revenue retention.

What you’ll do

Renewal Ownership:

Own the end-to-end renewal process across 2,200 sites
Manage timelines, contract terms, and renewal scope for each customer
Prepare and send renewal proposals with accuracy and consistency
Coordinate with Account Managers for renegotiation or strategic discussions
Contribute to shaping and executing the broader renewal strategy

Invoicing Coordination:

Serve as the primary owner of the invoice creation process related to renewals
Confirm scope, pricing, and timing with Finance to ensure accurate invoice delivery
Monitor outstanding renewals and follow up with internal and external stakeholders as needed

Operational Reporting & Process Improvement:

Act as the lead process owner for the renewal workflow, identifying areas for improvement and standardization
Help map and optimize how we communicate renewal information to customers
Use automation tools and systems to drive efficiency and accuracy at scale
Maintain visibility into renewal pacing and forecasted retention performance
Collaborate cross-functionally to improve internal workflows and alignment

What we’re looking for

2+ years of experience in renewals, customer operations, or contract management
Bilingual (English and French preferred but not required)
Strong organizational and time-management skills with attention to detail
Proficiency in Hubspot and QuickBooks, or similar platforms
Experience coordinating across teams and managing high-volume processes
Excellent communication and collaboration skills

Benefits

An attractive salary
Generous and flexible PTO policy (minimum of 4 weeks per year)
Comprehensive health insurance benefits from Day 1
Work for a company that is at the forefront of the ESG movement, driving change and positive impact in urban landscapes
Regular company events to gather, connect, and have fun with peers
Flexible working options
Regular company events to gather, connect, and have fun with peers
Access to a beautiful office space at Mont-Royal Metro (the best view of Montreal!)

Alvéole’s impact-driven Culture is centered around its values

→ We do meaningful work

→ We grow together

→ We share our passion

→ We push boundaries

→ We choose optimism

We don’t believe in values for the sake of having them. Alvéole is full of diverse experiences and perspectives, but by necessity our values are what we all have in common - they are what bind us together as an organization, and they are a non-negotiable commitment to doing things differently. Our values illustrate the ‘how’ behind our approach to work, and we use them as a compass to keep ourselves on the path that will lead us to success the ‘right’ way. Values hold us accountable to the culture we’ve set out to build for our team members, and the impact we’ve committed to making with our product.

Our commitment to Inclusion & Belonging

At Alvéole, we embrace diversity as a core part of our identity and success. We foster an inclusive environment where individuals from all backgrounds, experiences, and perspectives feel valued. Our team’s unique talents create a vibrant, innovative workplace where everyone can be their authentic selves. We actively seek to attract and retain a diverse workforce, celebrating differences that strengthen us. We encourage applicants needing accommodations to contact talent@alveole.buzz

Know someone who would be a perfect fit? Let them know!